Terms of service

The service

DetailDesk provides booking, deposit collection, arrival tracking, photo records and messaging software to auto detail businesses. By creating an account you agree to these terms on behalf of your business.

Subscriptions and trials

Paid plans are billed monthly or yearly through Stripe. New accounts may start with a 7-day free trial: a card is placed on file at signup, but there is no charge today. The first charge occurs only when the trial ends, and you can cancel before then at no cost.

Early-rate pricing is locked for as long as the subscription stays active. If an early-rate subscription lapses or is canceled, the early rate is forfeited.

Payments between shops and customers

Shops connect their own Stripe account to collect deposits, balances, tips and membership payments from their customers. DetailDesk is not the merchant of record for those transactions and never holds shop funds.

Disputes, refunds and chargebacks between a shop and its customers are the shop's responsibility. DetailDesk provides tools to issue refunds, but the decision and the funds belong to the shop.

Acceptable use

You agree to use DetailDesk for a real detailing business, to keep your booking and customer data lawful, and to honor the bookings customers place through your page. You may not use the platform to send spam, process payments for unrelated businesses, or attempt to access another shop's data.

Customer phone numbers collected through your booking page may be used for booking-related texts only, consistent with your own posted policies.

Text messaging

Customers who enter a mobile number on a shop's DetailDesk booking page and agree to appointment texts will receive booking confirmations, arrival time updates and completion notices related to that booking. Message frequency varies by booking activity. Message and data rates may apply.

Reply STOP to any message to opt out at any time, and reply HELP for help. Consent to receive texts is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

No mobile information or messaging consent will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never sold or shared with any third parties.

AI estimates

Photo-based AI estimates are suggestions. Every estimate is subject to shop and technician review before a price is final, and the shop remains responsible for the price it quotes and the work it performs.

Your data

Your shop's data and your customers' data remain yours. Our privacy policy explains what we collect and how long we keep it. On cancellation you may request an export or deletion of your data subject to records we must retain for tax or fraud purposes.

Service availability

We work to keep DetailDesk available around the clock but do not guarantee uninterrupted service. Offline capture features are provided to reduce the impact of connectivity loss in the field.

Cancellation and termination

You can cancel your subscription at any time from the billing page; the plan stays active through the paid period. We may suspend accounts that violate these terms, with notice where practicable.

Limitation of liability

To the extent permitted by law, DetailDesk is not liable for lost revenue, missed appointments, or indirect damages arising from use of the service. Our total liability is limited to the subscription fees you paid in the 12 months before the claim.

Changes and contact

We may update these terms and will post the new date here when we do. Continued use after an update means acceptance. Questions can go to hello@yourdetaildesk.com.